We bring together in a single document the answers to frequently asked questions from our guests. Access the link bellow with the name “Residentas – Informed Reservation” and clarify your doubts about rates, check-in time, luggage, reception, among others.
Entry to the Residentas building and the reserved apartment(s) is always guaranteed through access codes. Building access codes, apartment access codes, apartment number and entry instructions are sent via email or Whatsapp during the 3 days prior to your arrival.
If you booked 1 day before or at the last minute, the codes are sent the day before or on the day of arrival, during working hours. If you booked at the last minute and are already at the door of the Residentas building, you should contact us by phone.
– the check-in / entrance time is at 4:00pm. The codes will not work before this time.
– whether you enter the apartment at 4:00pm or later, from the moment you have the access codes, you manage your time.
– before calling our team to inform that you have not received the access codes, check your email box (including Spam), Whatsapp and the chat box of the booking channel you used to book the apartment(s).
– the check-out / departure time is at 11:00am. If the guest does not respect the time limit, an additional night will be charged.
Our Customer Service Team is happy to assist you at the following times and through the contacts bellow:
Every day of the week between 9:30am and 5:00pm, by phone/Whatsapp to Residentas Áurea +351 967 911 111 or Residentas Apóstolos & São Pedro +351 967 977 777.
Customer Service Team for hosted clients: in an emergency situation we advise you to call 112, but we also have a telephone number (only telephone line, without internet) that we make available to guests when we send the access codes, in case of emergencies that cannot wait until the next day.
Residentas guests must comply with legal requirements and provide personal data for all travelers. According to Decree-Law nº57 / 2007 – 4th of July, all non-Portuguese citizens will have to show their identification. When staying at a hotel, guests usually identify themselves at the reception. In informal accommodation, information is also required to report to SEF – the so-called Housing Bulletin. Detailed information can be found here.
The process is simple and all online! You will receive in your email, 72 hours before arrival, the Check-in Form where you insert the personal data of all guests in a 100% secure way.
This way, you won’t have to worry about formalities when you arrive at Residentas apartments.
The correct implementation of the guidelines given by the local authorities inevitably led to changes in the service level of the Residentas units. These changes will have the possibility to be reviewed over time.