Access codes and entry instructions are sent via email or Whatsapp during the 3 days prior to your arrival.
Entry to the Residentas building and the reserved apartment(s) is always guaranteed through access codes. Building access codes, apartment access codes, apartment number and entry instructions are sent via email or Whatsapp during the 3 days prior to your arrival.
If you booked 1 day before or at the last minute, the codes are sent the day before or on the day of arrival, during working hours. If you booked at the last minute and are already at the door of the Residentas building, you should contact us by phone.
– the check-in / entrance time is at 4:00pm. The codes will not work before this time.
– whether you enter the apartment at 4:00pm or later, from the moment you have the access codes, you manage your time.
– before calling our team to inform that you have not received the access codes, check your email box (including Spam), Whatsapp and the chat box of the booking channel you used to book the apartment(s).
– the check-out / departure time is at 11:00am. If the guest does not respect the time limit, an additional night will be charged.
Our Customer Service Team is happy to assist you at the following times and through the contacts bellow:
Every day of the week between 9:30am and 5:00pm, by phone/Whatsapp to Residentas Áurea +351 967 911 111 or Residentas Apóstolos & São Pedro +351 967 977 777.
Customer Service Team for hosted clients: in an emergency situation we advise you to call 112, but we also have a telephone number (only telephone line, without internet) that we make available to guests when we send the access codes, in case of emergencies that cannot wait until the next day.